Tribal Marks Shop FAQs

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FAQs

ORDERS

How are your products made?

We work with a US based, reliable, high-quality printer with sourced high quality apparel, accessories and decor. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

RETURNS

What’s your return policy?

Most of our items are eligible for our 30-day refund policy if your product is faulty or damaged. You can email us HERE with photographic proof within 7 days of your item delivery to begin a refund claim.

From there you will receive instructions with your Return Merchandise Authorization Number for you to write on your Return Shipping Label. 

You may then send your item back to us for a refund or item exchange within 30 days of receiving itPlease note, there is no reimbursement for the return shipping. 

 

REFUNDS

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at HERE with photos of wrong/damaged items within 7 days of your item delivery and we’ll sort that out for you.

 

DAMAGES

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us HERE within 7 days of your item delivery with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with exchange instructions and a resolution!

 

EXCHANGES

What’s your exchange policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us HERE.

To help us resolve this for you quickly, please contact us HERE within 7 days of your item delivery with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with exchange instructions and a resolution!

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at HERE within 7 days of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!